Purpose: This policy outlines the procedures for deleting personal data to comply with data protection regulations, ensure data security, and protect the privacy of our users.
1. Scope
This policy applies to all personal data collected, processed, and stored by BoothPass, including data from salon owners, booth renters, and customers. It covers electronic and physical data in all systems and locations where BoothPass operates.
2. Types of Data Covered
- Personal Identification Information (PII): Name, address, phone number, email address, etc.
- Financial Data: Payment information, transaction history, etc.
- Business Information: Salon details, rental agreements, schedules, etc.
- Communication Records: Emails, messages, support tickets, etc.
3. Data Retention Period
- User Accounts: Data associated with user accounts will be retained for the duration of the account’s active status. Upon account deactivation or deletion request, data will be retained for a maximum of 90 days before permanent deletion.
- Financial Records: Data related to financial transactions will be retained for a minimum of 7 years to comply with legal and tax requirements.
- Business Operations: Data required for operational purposes will be retained as long as necessary to fulfill the purposes for which it was collected or as required by law.
4. Data Deletion Requests
- User-Initiated Requests: Users can request data deletion through their account settings or by contacting support@boothpass.com. Verification of identity will be required to process these requests.
- Automated Deletion: Inactive accounts (no login activity for 12 months) will be flagged for review and potential deletion after notifying the user via registered email.
5. Deletion Procedures
- Electronic Data: Data will be deleted from active databases and systems. Backup copies will be purged according to the backup retention schedule.
- Physical Data: Any physical records containing personal data will be shredded or otherwise destroyed in a secure manner.
- Third-Party Processors: Data held by third-party processors will be instructed to delete or anonymize personal data according to our policy and their contractual obligations.
6. Data Deletion Confirmation
- Users will receive a confirmation email once their data deletion request has been processed. This email will detail what data has been deleted and provide information on any data retained due to legal obligations.
7. Exceptions
Certain data may not be deleted if it is necessary to:
- Comply with legal obligations or court orders.
- Resolve disputes or enforce agreements.
- Maintain security and prevent fraud.
8. Policy Updates
BoothPass reserves the right to update this policy as needed to comply with legal requirements and improve our data management practices. Users will be notified of significant changes through our website or direct communication.
9. Contact Information
For any questions or concerns regarding this policy, please contact:
- Email: contact@boothpass.me
- Mail: BoothPass Legal Department, 101 Easton Street, Hampton, VA 23669
Effective Date: May 20, 20224